Payment Options
We accept Visa and MasterCard, through our online store. Orders will be billed in full at time of order. At this time we do not accept international orders.
From time to time, an order may be placed with LightSystemsInc.com for an item that is not in stock. When this happens, we charge your credit card before shipping out your product to ensure once the product arrives, it's allocate to your order and thus preventing it from being sold to any other paying customer.
All Custom Orders must be paid in advance before product will be ordered. Custom orders have a 48-hour cancellation period after you place your order. After 48 hours, your order is non-cancelable.
Shipping
UPS or common carrier will ship all orders within the contiguous U.S. Shipping and handling charges for all items (domestic and international) is a per item charge based on the weight of the item, the size of the box and the delivery destination.
Once your order has been placed, shipping date(s) will be emailed to you. In stock products usually ship within 1-2 business days. Special Order items generally ship within three to four weeks. If you require faster delivery, please contact LightSystemsInc.com to arrange overnight or second day delivery.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents in the State of Texas.
Returns & Exchanges
We believe that you will be pleased with your purchase. However, we realize that items may arrive defective, damaged, or not as you had anticipated. Please inspect all merchandise within 48 hours of delivery. MERCHANDISE RETURNED WITHOUT AN RGA NUMBER WILL BE REFUSED.
Damaged Merchandise
Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately.
Defective Merchandise
Product technical issues, including fan motor problems, can be resolved quickly through the manufacturers technical support telephone number (enclosed with the product information within the box). If the manufacturer cannot solve the problem, we will replace the defective product. Contact LightSystemsInc.com for a Return Goods Authorization (RGA). After thirty (30) days of receipt of merchandise, replacement or repair of a defective product must be handled by the manufacturer under the guidelines of the product warranty.
General Returns
LightSystemsInc.com hopes that you will be satisfied with your order. In the event that you would like to return your merchandise, and it has NOT been installed, you may return it within thirty (30) days of receipt. Please contact LightSystemsInc.com for a Returned Goods Authorization (RGA) number within thirty (30) days of receiving the merchandise.
Product returned must be accompanied with an RGA and will be accepted less a 15% restocking charge and shipping costs. The product must be returned in its original condition with all parts intact. A credit will not be issued if the merchandise is not the original product invoiced or in the original packaging.
Instructions for Returns:
1. Contact LightSystemsInc.com within 72 hours of delivery date for a Return Goods Authorization.
2. All goods must returned in original package within 30 days from delivery date.
3. Enclose the invoice with reason for return.
All returned merchandise will be inspected and may be subject to a restocking charge.
Data Security
When shopping at LightSystemsInc.com, we use the latest technology to protect your information. Secure server software works with your supported web browser to encrypt your personal data as it is sent from your computer to our server. The small lock on the bottom bar of your browser window will indicate a secure connection via a locked padlock at the time you enter your payment information.
Use of Information
Information about our customers is an important part of our business, and we do not sell it to others. Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for future marketing purposes with LightSystemImc.com. In addition, phone number and customer number are used in case there is a problem with your order and customer service needs to contact you. Personal information allows our web site to make product recommendations to you. If you provide us with your email address, you may receive periodic email promotions and special offers from LightSystemsInc.com See also: Privacy Policy.
Cancellations
Please contact customer service for cancellations. Cancellations May be subject to a penalty charge. Cancellations must be made within 24 hours of placement of order.
Pricing Errors
Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, LightSystemsInc.com cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.
